1. Definitions
- Personal Data: Any information relating to an identified or identifiable natural person
- Data Controller: KNOWHY İLERİ TEKNOLOJİ TİCARET LİMİTED ŞİRKETİ
- Data Processor: A natural or legal person processing data based on the authority granted by the data controller
- KVKK: Turkish Personal Data Protection Law No. 6698
- Explicit Consent: Consent related to a specific matter, based on information and expressed by free will
2. Data Collection and Processing
- IP address, location, browser type, operating system, visited pages, interactions, session durations, cookies, and similar technology data may be collected automatically.
- Name, title, company, contact, account, payment, billing, support correspondence, survey, and feedback data may be provided by users.
- AI prompts, model responses, interaction history, usage statistics, performance metrics, and model customization preferences may be processed.
3. Processing Purposes
- Providing and managing services, creating accounts, processing payments, providing support, and fulfilling legal obligations
- Improving service quality and user experience, training and optimizing AI models, developing features, and measuring performance
- Maintaining account security, preventing fraud and abuse, identity verification, and maintaining system and data security
4. Data Security
- SSL/TLS encryption, multi-factor authentication, firewalls, intrusion detection systems, regular security testing, and data encryption are applied.
- Personnel confidentiality agreements, training, access policies, data breach response procedures, and risk assessments are maintained.
5. Data Sharing and Transfers
- Data may be shared with service providers, official authorities, business partners, or as part of company mergers and acquisitions when required.
- International transfers may be made based on explicit consent, adequate protection, undertakings, contractual safeguards, or legally defined exceptions.
6. Retention and Destruction
- Active user data is retained during the service period; transaction and accounting records for 10 years; logs for 2 years; contact records for 3 years.
- Periodic destruction is carried out every 6 months. Destruction upon request is completed within 30 days using anonymization and secure deletion methods.
7. Cookie Policy
Strictly necessary, performance, functionality, and targeting/advertising cookies may be used. Please review our Cookie Policy for details.
8. User Rights
- Learn whether personal data is processed and request information if it is processed
- Learn processing purposes, proper use, and third parties to whom data is transferred
- Request correction, deletion, or destruction of incomplete or inaccurate data
- Object to adverse automated results and request compensation for unlawful processing damages
9. Special Cases
Our services are intended for users aged 18 and older. Special categories of personal data are processed only with explicit consent and additional security measures.
10. Contact
- Data Controller: KNOWHY İLERİ TEKNOLOJİ TİCARET LİMİTED ŞİRKETİ
- Email: info@knowhy.co
- Tax Office: Ataşehir
- Tax No: 5641406556
- Address: Barbaros Mah. Şebboy Sokak No:4/1 İç Kapı No:1 Ataşehir/İstanbul Dijitalpark Teknokent
